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"> New products on the market Click to enter Return to the homepage Click to enter Limited-time special offer Click to enter Shopping Guide 01 Customer Service Center Monday to Sunday: 09:00 ~ 23:00, including national statutory holidays, excluding the Spring Festival TEL: 0579-85830578 02 Custom Processing Our company supports custom orders based on samples or drawings. For details, please contact customer service via Wangwang Sample cost: 1.The sample cost varies from 200 to 1000 yuan depending on the style and complexity of the production process. 2.The sample fee can be refunded upon order confirmation. Custom order quantity: 1000 pieces per style, subject to specific design 03 Free Shipping Free delivery is available for single orders of 150 yuan or more. The free delivery areas include all provinces, municipalities, and autonomous regions of China, except for Tibet, Xinjiang, Hong Kong, Macau, Taiwan, Ningxia, Inner Mongolia, Gansu, Qinghai, and Hainan Note: For orders with free shipping, the company reserves the right to choose the delivery method and combine or split orders for shipment! 04 Delivery Instructions Yiwu Tongcan Jewelry Co., Ltd. entrusts Best Express for product delivery. For large items, logistics can be specified. Please consult customer service via Wangwang for details The following services are currently unavailable, please be informed. 1.Delivery on specified date and time 2.After the order payment is successful, modifying the delivery address to a non-city address is not possible if the order items are already in transit, and the city address cannot be changed either *Note: 1.For areas that cannot be delivered to by Best Express, delivery is only made to nearby service points, and buyers need to pick up the goods themselves at the courier service point. 2.If there are special weather conditions such as rain, snow, earthquakes, or other factors that affect traffic control, delivery times may be extended. Please refer to the delivery company's arrival time for details. 3.The company reserves the right to change the courier company. For information on the actual delivery courier company, please contact customer service via Wangwang! 05 Member Benefits After a successful transaction, you can become a regular member of our company. Please refer to the member section for specific membership benefits Note: All products in the store are at actual prices. Special offer/products on promotion and custom-made items are not eligible for member discounts 06 Modify Order Your 1688 order has been confirmed and processed correctly. After purchase, the 1688 order system will automatically handle everything. It is not possible to manually modify the items and quantities in the generated order. It is recommended to use the 1688 function to add items to the purchase order, combining the products you need to buy into one order to avoid the situation of having to pay multiple shipping fees. 07 About the product 1.Hair accessories are mostly handmade and shipped in bulk.Common friction marks, pearl scratches, glue residue, slight asymmetry, and random pattern and fabric cuts are all considered normal! 2. Due to differences in lighting, monitors, and personal perceptions of color, color discrepancies are unavoidable. Please understand this and refer to the actual product for the most accurate color representation. 3.Please be aware that alloy materials will inevitably fade to varying degrees over time. 4.Due to different manual measurement methods, there may be discrepancies in size, weight, etc., which is normal. Please refer to the actual item received. Note: Please be understanding when purchasing. For those who are overly critical, Korean accessories at this price point are not suitable If it doesn't meet your requirements, please do not place an order. Thank you for your understanding. After-sales service and guarantee 01 Statement This process is only applicable to non-customized products, subject to mutual agreement. By default, returns or exchanges are not supported for non-quality issues 02 After-sales service time frame If quality issues are found within 48 hours of receipt, contact customer service for registration and resolution. If the quality issues are confirmed, we will support a refund or exchange, with the company covering the shipping costs 03 Return and Exchange Conditions Yiwu Tongcan Jewelry Co., Ltd. provides customers with a 7-day no-reason return service We do not provide return or exchange services for the following items: 1.Used or artificially damaged goods 2.Quality issues caused by the customer's own reasons 3.Items received more than 7 days ago 4.The product list was not sent back together with the goods, or the reason for return and the quantity of items to be returned were not indicated on the product list 5.The product's outer packaging, accessories, and accompanying items are damaged 6.Custom-made products 04 Return Process 1.Please confirm whether the item you wish to return meets the corresponding return and exchange conditions 2.Please contact customer service to register the relevant exchange information. Please be sure to contact the customer service staff to handle this 3.Log in to your 1688 account, select the product, click return, and choose "agreed with seller" as the reason for refund 4.Once the refund specialist approves your application, please return the returned item to the following address. We do not accept cash-on-delivery items! 5. After sending the product, you need to re-enter the return page and click to fill in the logistics information, including the logistics company, tracking number, and contact number 6. After we receive your returned product and confirm that all accessories are complete and it does not affect secondary sales, we will process your refund within the specified time frame. ※Your return request has been rejected, possibly because the application method did not comply with relevant regulations. Please contact customer service as soon as possible to avoid delaying the refund process. 05 Exchange Process Due to the need to confirm product inventory for exchange issues, please be sure to contact customer service staff to handle the matter. If the product you need to replace is confirmed to be in stock by our customer service staff, please cooperate with us by performing the following steps: 1. Contact customer service to register the relevant exchange information, including the product's color, quantity, exchange address, recipient, and contact number. 2. After receiving the Wangwang message from customer service confirming the successful exchange, please promptly send back the exchanged item and the completed return/exchange application form, along with the item to be exchanged ※Friendly reminder: To ensure your item is returned promptly, it is recommended to use a regular courier service 3. After the product has been shipped, please contact customer service again and provide the tracking number of the returned product so that we can track it and process your exchange more quickly. 4. Once the warehouse receives the returned goods and completes the review, the replacement goods will be sent out as soon as possible. Please keep an eye out for them ※Important Notice: During the entire exchange process, please do not make any changes in the 1688 system. If you have any questions, please contact our customer service. Please do not request a refund during the exchange process, otherwise the exchange operation will not be possible If the item is not shipped within seven days of registration for exchange, we will consider it as a forfeiture of the exchange You are responsible for the return shipping cost and the shipping cost for sending the exchanged item 06 Return Address Return address: 3rd Floor, Building 3, No. 98 Kaiyuan North Street, Liansanli Street, Yiwu City, Zhejiang, Postal Code: 322013 Company Name Name: Yiwu Tongcan Jewelry Co., Ltd Recipient: Tongcan Jewelry Returns Team, Chen Feilan Contact number: 0579 85830578