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The prices of the products sold in our store are all quoted without tax. If you need an invoice, please contact customer service. All products in our store do not include accessories; if you need accessories, please contact customer service. Gaobeidian Sizhuang Tengyun Bags & Cases is a company specializing in the production and sales of backpacks, women's bags, shoulder bags, and other products. Our company welcomes friends from all walks of life to visit, provide guidance, and discuss business. Under normal circumstances, we ship before 15:00 on the same day and after 15:00 on the next day. ■Q: Is the bag in stock? 99% of the products for sale in the store at Gaobeidian City Si Zhuang Tengyun Box Bag are on sale. Some items are extremely popular and may be out of stock temporarily. We will clearly indicate this on the product page and inform you of the waiting time. We will actively contact the manufacturer to meet your needs as soon as possible. =========================================================================== ■Q: Is the color of the bag accurate? Is there any color difference? The product images in our store are all taken by our photographers. Before editing and uploading, we also perform color calibration to ensure that the actual product matches the image color as closely as possible. We have minimized color differences. =========================================================================== ■Q: What's being sent? The default shipping company for shipments from Gaobeidian City Sizhuang Tengyun Box and Bag Company is ZTO. If you need to specify another company, please contact our customer service to help modify the shipping information. =========================================================================== ■Q: When will the goods be shipped/received after payment? For payments made before 3 PM, orders can be processed on the same day; for payments after 3 PM, orders will be processed the next day.The shipment will usually arrive in 3-5 days.(Except for major events and natural disasters) =========================================================================== ■Q: How do merchants process returns and exchanges? Our shop owner specializes in backpacks and women's bags. For customers, we can extend the return period to 15 days (counting from the day of receipt), while the customer's return period is 7 days. For returns or exchanges due to quality issues, please send us photos of the actual product for verification. Once we confirm the quality issue, we will proceed with the return or exchange.